How we can help
We see all patients by appointment as this assures the best wait times and most personalized service.
Well Child Visits
During these visits, we have a chance to really connect with you and your child and depending on the age and stage of your child, it includes a combination of :
Growth and development tracking
Discussion of any behavioral issues or concerns
Information about nutrition, fitness, health, safety, and common illnesses and how to manage them.
We provide caregivers with a recommended well-child visit schedule, depending on each child's age and health profile. We agree with the American Academy of Pediatrics recommends the following schedule for routine well-care visits:
At birth - 24 to 48 hours after discharge from the hospital, at 3 to 5 days of life, 2 week visit,
1, 2, 4, 6, 9 and 12 months
15, 18 and 24 months
Children & Young Adults
Annually from ages 3 to 25
Sick Child Visits
Sick Child Visits are scheduled to address a specific, acute problem, such as a persistent or high fever, vomiting, sore throat, diarrhea, or earache. We do our best to see sick children who are our established patients within 24 hours. Calling us in the morning, between 8 and 10am, will make this most likely since most days we close at 2pm.
We do not see new patients as sick visits.
If your child has a medical emergency (e.g., seizures, shock, respiratory distress) or a traumatic injury (e.g., motor vehicle and bicycle accidents, poisoning, falls), please call the closest emergency room.
Behavioral & Mental Health Evaluation Reviews
Dr. Fenn is happy to support the optimal development of all her patients as part of a team with psychiatrists, psychologists, developmental specialists, therapists and schools. Dr. Fenn has interest and experience with children in the autistic spectrum and with ADHD, anxiety and depression. She is recently started a mini fellowship through REACH so is willing to discuss and manage these conditions. The care of children with special needs is best accomplished as a team so we encourage meeting with a therapist, psychiatrist or developmental specialist in specific situations. Developmental issues are not managed as a stand-alone condition. Dr. Fenn prefers to support and see all siblings of the family, not just the children with special needs.
Appointments for children with behavioral or mental concerns are typically longer visits and cannot be combined with a sick or healthy visit due to insurance billing issues. We believe that close follow-up is essential to achieve successful outcomes for children with special needs, requiring 3 to 4 visits per year even when your child is doing well on his medication regimen prescribed by Dr. Fenn.
Follow-up & After-hour Accessibility
We like to see our patients with asthma, diabetes, ADHD and other chronic issues once a quarter or at least 3 times a year so they stay as healthy as possible and small issues do not become larger. This also helps your child to develop a relationship with Dr. Fenn so she can be a resource for your child as they grow and learn to become better health care consumers.
If you call after hours the office phone rolls over to Dr. Fenn, who is happy to address questions or concerns from 6 am to 8 am, and 2 pm to 9 pm. Please call the office during business hours as the rest of the team may be able to help you quicker and Dr Fenn will be engaged in direct patient care.
From 9 pm to 6 am, kindly reserve your calls for emergencies.
Whenever possible Dr Fenn will give a call back as soon as possible.
If you are extremely concerned about your child please take them to an urgent care or emergency room depending on the severity of their symptoms.
For established patients, we offer direct access to Dr. Fenn's expertise by phone and in most cases same day appointments at the office. Due to our own family obligations we do not stretch our hours, but if a child is sick they can generally be brought in from 9am to 1:30pm by whomever is home with them with parental permission.
Well child visits can be scheduled within a week from request (except in August) though we try to accommodate urgent needs whenever possible.
If Saturday or afternoon hours are necessary we advise calling a month in advance as these do fill quickly.
We are accepting new patients but request that any existing records are available. Depending on the flow of the season, there may be longer waiting periods.
We will attempt to bring in infants who are new to the area as needed to allow advised intervals for developmental and vaccine related schedules.
We like the first visit be a healthy one to help begin a positive relationship with your child. Please call Susie to request initial appointments as she is most aware of the latest availabilities.
At this time, initial visits to our office are not scheduled for evening or Saturday hours.